Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. Our successful business model relies on a strong team that is able to execute across many disciplines, integrating acquisitions, development, finance, leasing, design and construction, property management, and portfolio management. Tishman Speyer is active across the United States, Europe, Latin America and Asia, building and managing premier office, residential and retail space in 29 key global markets for industry-leading tenants. The firm has acquired, developed and operated a portfolio of over 175 million square feet with a total value of approximately US $94 billion spread over 411 assets. The gross value of the firms current portfolio is $50.5 billion.
About the Role
The Operations Manager reports to the General Manager and is responsible for overseeing all aspects of the commercial property based in Long Island City, which includes an owner operated full service food hall, 1 acre of outdoor space located on the fifth floor and a parking garage.
Work closely with the General Manager to maintain, enhance, and create value for the asset during the investment cycle.
Actively manage the relationships with vendor community, tenants, and TS management as necessary to ensure the assets achieve maximum value.
Work closely with third-party service providers and other TSP constituent groups to ensure that assets are managed to yield optimal returns.
Be familiar with and assist the General Manager with reporting on performance, budget variances, tenant arrears, tenant retention efforts, significant changes in the market and property conditions in general.
Assist with the process of preparing property business plans, operating and capital budgets and updating or re-forecasting same as necessary.
Analyze and monitor capital improvement and renovation programs, as required, for property maintenance, competitive positioning, or market repositioning.
Communicate continually with the senior members of the firm to apprise appropriate individuals of issues/decisions impacting the investment.
Follow contractual guidelines for managing the asset as prescribed in the management and leasing agreements.
Assist with building operations and manage staff.
Determine specific service contract requirements, develop scope of work, solicit bids, evaluate proposals and monitor contract performance for all service vendors.
Periodically review performance specifications and pricing for all existing building contracts.
Oversee nightly and weekend access memo reports to control all work in building.
Coordinate all capital and building projects with appropriate staff and vendors.
Manage day to day problem-solving and deal with building issues as they arise.
Evaluate current operations and implement necessary changes
Work with leasing on any necessary items, including updating Link floorplans.
Work with building staff on updating and streamlining policies and procedures.
Responsible for maintaining tenant relations and ensuring tenant satisfaction.
Day to day contact, issue resolution, and general dealing with tenant representatives.
Oversee and plan tenant relations program, including individual and building-wide events.
Work to create and regularly update tenant handbook, design criteria and emergency procedures.
Work to create necessary forms and systems for additional tenant services and work order billing.
Coordinate all tenant move-ins and move-outs with leasing, accounting and building staff.
Review plans and coordinate tenant improvement projects according to SOPs and building standards.
Draft correspondence to tenants regarding building issues and events.
Assist with financial management for property.
Budget research and preparation in coordination with building staff and accounting.
Oversee accounts payable and accounts receivable for the property, focusing on purchasing controls, contracts, approving bills, reviewing tenant miscellaneous charges and monthly accruals.
Oversee tenant collection efforts, update reports in AX, and work with outside counsel as needed.
Research significant monthly variances, and prepare necessary reports.
Assist in the quarterly reforecast and detailed variance reporting.
Assist the General Manager in creating and presenting monthly reporting package.
Bachelors degree required
Prior experience in a property management capacity
Financial experience, including costs, budgets, executing contracts, service contracts, arrears.