• Sartorius
  • $112,860.00 -167,320.00/year*
  • New York , NY
  • Sales
  • Full-Time
  • 411 Grand St


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Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

Your tasks

The main focus of the Sales Specialist position is to effectively and efficiently support the sales of our BPS Instrument Service offerings with heavy focus on Service Level Agreements (SLA s) (Contracts for Preventative Maintenance). This individual will be directly supporting the service sales activities of the Field Sales Team, Inside Sales Support, Application Specialists, Field Service Engineers, and Integrated Solutions amongst others.They will also review Service quotes as needed for accuracy and compliance to service level parameters. In addition, they will develop opportunities for planned maintenance, and prepare and quote contracts (SLA s). Disciplinary reporting will be to the Instrument Service Management team. This role requires excellent organizational skills and high customer focus to respond to requests promptly and professionally. What you can look forward to accomplishing: Meet or exceed their annual sales target by performing the following sales actions: Support the Service Sales Team by handling contract renewals and standard service packages sold on new system quotes. Harvesting customers independent of the sales representatives and closing deals on their own. Working with the Field Service Engineers and Parts Specialists to support the education of critical spares program. Assist the Service Sales Team in providing feedback to local marketing, including the following: Competitive landscape, including products and pricing Develop targeted sales campaigns in conjunction with in-house marketing Work closely with the Service Field Marketing to ensure current and future service portfolio is meeting the local market needs Support various Industry events and Trainings To mine SAMBA and develop opportunities for maintenance and spare parts packages, prepare and quote contacts, as well as work with sales reps to follow up on leads. Actively participate in: Weekly departmental conference calls Bi-weekly service contract discussions Monitor service contract reports and expiring of: Upcoming expiring contracts and pending contracts Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email and phone. Ensure status of milestones is communicated internally and externally. Visit key customers to review service requirements and discuss contract offerings. Occasionally attend field service visits for training purposes. Perform other related duties as required.

What you can look forward to accomplishing:
  • Meet or exceed their annual sales target by performing the following sales actions: Support the Service Sales Team by handling contract renewals and standard service packages sold on new system quotes. Harvesting customers independent of the sales representatives and closing deals on their own. Working with the Field Service Engineers and Parts Specialists to support the education of critical spares program.
  • Assist the Service Sales Team in providing feedback to local marketing, including the following: Competitive landscape, including products and pricing Develop targeted sales campaigns in conjunction with in-house marketing Work closely with the Service Field Marketing to ensure current and future service portfolio is meeting the local market needs Support various Industry events and Trainings
  • To mine SAMBA and develop opportunities for maintenance and spare parts packages, prepare and quote contacts, as well as work with sales reps to follow up on leads.
  • Actively participate in: Weekly departmental conference calls Bi-weekly service contract discussions
  • Monitor service contract reports and expiring of: Upcoming expiring contracts and pending contracts
  • Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email and phone. Ensure status of milestones is communicated internally and externally.
  • Visit key customers to review service requirements and discuss contract offerings.
  • Occasionally attend field service visits for training purposes.
  • Perform other related duties as required.
  • Your profile

    Required Qualifications: Associates degree or preferably B.A. with discipline in Business Administration/Marketing or equivalent combination of industry experience and technical/military training Proficiency with MS Office software, including Outlook, Word and Excel. 5 years Field Service or Technical Sales, preferably in the Biopharmaceutical industry. Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP. Valid Driver s License and Passport Strong identification with our core values: Sustainability, Openness, Enjoyment Travel Requirements The Sales Specialist will be expected to travel both domestically and internationally up to 25% of the year.Their primary focus is visiting end-users to gain insight to the customer environment and discuss service offerings as well as attending sales meetings and training. Preferred Qualifications: Social Skills and Perceptiveness:Actively look for ways to help customers, and be sensitive when dealing with customer reactions and needs.Excellent written and oral communication skills. Complex problem solving:Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view equal employment opportunity posters provided by OFCCP here

  • Associates degree or preferably B.A. with discipline in Business Administration/Marketing or equivalent combination of industry experience and technical/military training
  • Proficiency with MS Office software, including Outlook, Word and Excel.
  • 5 years Field Service or Technical Sales, preferably in the Biopharmaceutical industry.
  • Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
  • Valid Driver s License and Passport
  • Strong identification with our core values: Sustainability, Openness, Enjoyment
  • Social Skills and Perceptiveness:Actively look for ways to help customers, and be sensitive when dealing with customer reactions and needs.
  • Excellent written and oral communication skills.
  • Complex problem solving:Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Interested?

    Driving our future growth requires talented people. Sartorius is a dynamic organisation suited to people who want to showcase skills, be recognised for expertise and thrive in a vibrant and innovative environment.To find out more about Sartorius as an employer visit us on part of our global team. Apply directly via our online job portal.


    Associated topics: architect, medical, physician, sales applications engineer, solution engineer, spinal, technical, trauma, vascular, web service

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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