Job Description

-Work closely with portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to a range of predominantly hedge fund systems.

-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs

-Be the on-site presence to test computers and all related computer systems, networks, telecommunications and applications to ensure they are functioning properly. Identifying and resolving problems affecting computer operation systems. Escalate to Systems Engineering, Network Engineering staff as required

-Do first level troubleshooting before escalating to Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support

-Upgrading computer hardware and software as required

-Troubleshoot and assist with Telecommunication related issues

-Training staff on the use of computer hardware, telecomm and software systems

-Ensuring incident ticket requests are closed on time and with high satisfaction

Qualifications

-3 plus years experience in providing Desktop IT Support with-in a sophisticated Trading Floor environments, where high levels of service and technical expertise were required.

-Strong communication and customer service skills across all levels of the organization. Proven ability to support trading professionals, VIPs as well as collaborate with all levels of IT staff.

-Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.

-Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.

-Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.

-Willingness to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues


Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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